Refund Policy

Last Updated: March 27, 2026

At FluentFuture, we're committed to your satisfaction. This Refund Policy outlines the circumstances under which refunds are provided for our subscription plans and services.

1. Our Commitment to You

We believe in the quality of our AI-powered language learning platform. If you're not completely satisfied with your FluentFuture experience, we offer clear and fair refund options. Our goal is to ensure that every learner gets the value they deserve from their investment.

✓ 30-Day Money-Back Guarantee — For annual and 180-day plans, we offer a full refund within 30 days of purchase. No questions asked.

2. Refund Eligibility by Plan

Different subscription plans have different refund policies. Please review the table below for your specific plan:

Plan Duration Refund Window Refund Amount
Free Trial 7 Days N/A No payment required
Pro Plan 90 Days 7 days from purchase Full refund
Premium Plan 180 Days 7 days from purchase Full refund

Important Note: Refund windows start from the date of purchase or renewal. For auto-renewal charges, the refund window applies to the new billing cycle.

3. 30-Day Money-Back Guarantee

We stand behind our Premium Plan (180-day subscription) with a comprehensive 30-day money-back guarantee. This guarantee covers:

  • Full refund of the subscription amount if requested within 30 days of purchase.
  • No deductions for usage during the 30-day period.
  • Simple, no-questions-asked refund process.

This guarantee reflects our confidence in the quality of our platform and our commitment to your success.

4. Free Trial Policy

All new users are eligible for a 7-day free trial. During this period:

  • No credit card required to start the trial.
  • Full access to all platform features, including AI tutors and pronunciation labs.
  • If you cancel before the trial ends, you will not be charged.
  • If you do not cancel, your subscription will automatically convert to a paid plan.
  • If you are charged after the trial, the standard refund policy applies.

Reminder: Free trial users who upgrade to a paid plan during the trial period are still eligible for refunds under the plan's refund policy.

5. How to Request a Refund

Requesting a refund is simple. Follow these steps:

1

Contact Support

Email us at refunds@fluentfuture.com with your account email and order details.

2

Provide Reason (Optional)

Help us improve by sharing why you're requesting a refund. This is optional but appreciated.

3

Verification

Our team verifies your purchase and refund eligibility within 24-48 hours.

4

Refund Processed

Refunds are processed to your original payment method within 5-10 business days.

You can also request a refund directly from your account dashboard under Settings → Billing → Request Refund.

6. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  • Requests made after the refund window has expired (14 days for Pro Plan, 30 days for Premium Plan).
  • Partial usage of a subscription after the refund window.
  • Violation of our Terms & Conditions leading to account termination.
  • Chargebacks initiated without contacting support first (we will dispute chargebacks and may suspend accounts).
  • Refunds for previous billing cycles that were not disputed within the refund window.
  • Purchases made through third-party resellers (please contact the reseller directly).

Important: If you cancel your subscription but continue using the service until the end of your billing period, you are not eligible for a refund for that period.

7. Pro-Rated Refunds

For monthly subscriptions, we offer pro-rated refunds for unused days when cancellation occurs within the refund window. The calculation is based on:

  • Number of unused days remaining in the billing cycle.
  • Daily rate (monthly subscription price ÷ days in month).
  • Refund amount = Daily rate × Unused days.

Pro-rated refunds are processed within 7-10 business days to the original payment method.

8. Technical Issues & Dissatisfaction

If you're experiencing technical difficulties or are unsatisfied with our service:

  • First, contact our support team at support@fluentfuture.com — we often can resolve issues quickly.
  • If the issue cannot be resolved within 7 days, you may request a refund under the standard policy.
  • We document all support interactions to ensure fair resolution.

Pro Tip: Most issues can be resolved by our support team within 24 hours. Reach out before requesting a refund — we're here to help!

9. Processing Time

Refund processing times vary by payment method:

  • Credit/Debit Cards: 5-10 business days
  • UPI / Net Banking (India): 3-7 business days
  • Apple Pay / Google Pay: 5-10 business days
  • International Cards: 7-14 business days

If you haven't received your refund after 15 business days, please contact your bank first, then reach out to our support team.

10. Cancellation vs. Refund

It's important to understand the difference:

  • Cancellation: Stops future recurring payments. You continue to have access until the end of your current billing period.
  • Refund: Returns money for a past payment. Your access may be revoked upon refund approval.

You can cancel anytime from your account dashboard without requesting a refund if you simply don't wish to renew.

Remember: Canceling your subscription does not automatically issue a refund. You must request a refund separately if you're within the refund window.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. We will notify users of material changes via email or in-app notification. The latest version will always be available on this page.

For subscriptions purchased before a policy change, the refund policy in effect at the time of purchase applies.

We value your trust and are committed to providing exceptional value. If you have any concerns about your subscription, please reach out — we're here to help you succeed in your language learning journey!